The AI receptionist that never sleeps.
Your WhatsApp Business calls get answered in 2-3 seconds — in Hindi, English, or 7+ other Indian languages. The agent understands the caller, captures leads, books appointments, schedules callbacks, and hands off to your team when needed. You pay per second, only when the AI is live on the call.
Hi, I want to know about your dental check-up packages.
An AI that actually does work, not just chats.
This isn't a phone tree. Msgai Voice AI holds real two-way conversations, acts on what callers request, and syncs results back to your workspace automatically. All nine capabilities ship enabled.
Picks up every call
Answers WhatsApp Business inbound calls in 2-3 seconds — even at 2 AM, even when your team is closed. Configurable greeting, voice, and language per agent.
Speaks like a human
English, Hindi, Tamil, Telugu, Bengali, Marathi, and more. Switches languages mid-call when the caller does.
Answers from your knowledge
Upload your menu, price list, policies, FAQs. The agent quotes them verbatim — never invents.
Captures leads
Saves the caller's name + phone + intent to your Contacts with the right tag — automatically.
Books appointments
Lists open slots from your calendar, confirms a booking, and sends a WhatsApp confirmation after the call.
Schedules callbacks
When the caller asks "can you call me back tomorrow at 3?", the agent schedules a reminder and follows up.
Transfers to humans
When a caller is upset or asks for a person, the agent transfers to your fallback phone seamlessly.
Won’t make stuff up
If the answer isn't in your knowledge base, the agent says "let me check and have someone call you back."
Tracks everything
Every call gets a transcript, AI summary, and a per-tool log so you see exactly what the agent did.
How it works
Three steps from sign-up to your first live call — no code, no API wiring, no third-party integrations.
Configure the agent
Pick a voice, set the languages, write a brief greeting + system prompt, and upload your knowledge base. Takes 5 minutes.
Test it in your browser
Click Test Call, talk to the agent through your microphone. Verify the voice, the personality, the tool fires. Free, 5-minute cap.
Go live
Star the agent as default. Inbound WhatsApp Business calls now route to it automatically. Pay per second from your wallet.
Built for these moments
After-hours receptionist
Your team logs off at 7 PM. The AI picks up calls all night, captures leads, and delivers them as a list to your team for the morning.
Clinic appointment booking
Callers ask about availability, the AI offers slots, books one, and sends a WhatsApp confirmation. Cancellations + reschedules handled the same way.
Showroom + dealership
Callers ask about price, finance, models. The AI quotes from your inventory + brochures verbatim, captures hot leads, transfers to sales when ready to buy.
Coaching + education
Callers ask about courses, fees, schedules. AI captures interested students, books trial classes, transfers parents to counsellors.
Support overflow
When your support team is on lunch break, the AI picks up, captures the issue as a ticket, and assures the caller you'll get back.
Pay only for the seconds you use.
No monthly fee. No per-agent seat. Load your wallet, and the balance reduces only while the AI is actively on a call — measured to the second.
Try before you commit
- ₹50 in AI Credits on activation
- ≈ 10 minutes of real calls
- Browser test calls always free
- Full feature access during trial
- Per-second deduction (≈ ₹0.083/sec)
- Test calls always free
- All 9 tools included
- Knowledge base + transcripts + summaries
- Auto-transfer to fallback phone
- Wallet-empty graceful end
On a reseller domain?
- Wholesale rate from ≈₹3.50/min
- Reseller adds their margin
- Same feature set as direct
- Bill via your provider's gateway
- Free trial credit included
GST applies on AI Credit recharges per the standard rate. Per-second deduction itself doesn't add tax (captured at recharge invoice level).
Frequently asked
Will the caller know they're talking to an AI?+
Many won't realise — the agent's voice is natural, it speaks regional languages fluently, and it asks for callback / booking details just like a human receptionist. Most callers experience it as a polite, fast receptionist. You can also opt to start the greeting with "Hi, this is the AI assistant for Acme Dental…" if you prefer disclosure.
What languages does Voice AI support?+
English, Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Punjabi, and more. The agent auto-switches mid-call when the caller does — it never forces a language on the caller.
How does billing work?+
Pay-as-you-go from your AI Credits wallet. Direct customers pay ₹5/min, deducted in per-second slices (~₹0.083 per second the agent is active). Test calls in your browser are always free. New accounts get ₹50 (~10 minutes) of free credit on activation.
What happens when the wallet runs out mid-call?+
The agent gracefully ends the call: "I need to drop the call now — please give us a call back." The caller hears a normal end-of-call rather than getting cut off. You see end_reason=wallet_empty in the call activity. Recharge from /ai-credits to resume.
Can the AI transfer a call to my team?+
Yes — set a Fallback phone number on the Routing tab. When the caller asks to speak to a person, or the agent decides the conversation needs human help, it transfers the call to your fallback number. If your line is unanswered, the agent apologises and offers a callback.
What does the agent do with information from a call?+
Captures it into your existing tools — leads land in your Contacts page, callbacks appear on your dashboard, bookings feed into your calendar config, support requests become tickets. Every call also gets a transcript + a 3-sentence AI summary so you can audit what happened.
Can I test before going live?+
Yes. Click "Test Call" on the agent edit page to talk to it through your browser microphone. Free, 5-minute cap, no AI Credits charged. Lets you verify the voice, tune the greeting + system prompt, and confirm tool fires (lead capture, callback scheduling) before pointing real customers at it.
Do I need WhatsApp Business API access?+
Yes — Voice AI runs on top of your WhatsApp Business Account on Msgai. If you're already using us for messaging or broadcasts, you're set; just enable Voice AI on your plan. New customers can sign up and get WhatsApp Business set up in the same flow.
Every call answered. Every lead captured.
Set up your AI receptionist in 5 minutes, validate it with a free browser test call, and go live the same day. Your ₹50 activation credit gives you roughly 10 minutes of real calls.
What you get