Your whole team on WhatsApp — one number, zero chaos.
Multi-agent inbox, smart conversation assignment, internal @-mention notes, role-based permissions, and SLA tracking — for support teams of any size.
Multi-Agent · Internal Notes · SLA Tracking
🎫 Conversation assigned to you
Customer: Priya Sharma
Issue: Order delivery delayed — 3 days
Priority: High · SLA: 2h remaining
Reply to customer
What makes WhatsApp Shared Inbox different
One WhatsApp number and five agents on their personal phones is a recipe for missed messages and double replies. Msgai's shared inbox gives every agent a dedicated login, lets supervisors assign and monitor conversations, and surfaces internal notes that customers never see — while presenting a single, professional number to the outside world.
Everything you need, in one product
Individual agent logins
Up to 15 agents on Business, 5 on Growth, 1 on Starter. Add extra seats at ₹750/mo per user.
Auto-assignment rules
Route new conversations by round-robin, least-busy agent, keyword, or segment — automatically.
Internal notes
@-mention teammates inside a conversation thread. Discuss context and history without the customer seeing it.
Role-based permissions
Admins see all conversations. Agents see their assigned queue. Viewers have read-only audit access.
SLA tracking + escalation
Configure first-response and resolution SLAs per team. Breaches auto-escalate to the manager's queue.
Real-time inbox
WebSocket delivery means messages appear instantly — no page refresh, no polling delay.
Built different, for India
Designed for teams from the start, not a single-user tool that added agents later
Real-time WebSocket inbox — faster than any polling-based alternative
Auto-assignment and SLA tracking come standard — they're not enterprise add-ons
Every agent action is logged for compliance and quality reviews
Frequently asked questions
Try WhatsApp Shared Inbox free
No credit card. Full feature access. Setup in under 10 minutes.